What your warranty covers.
Every repair and installation comes with our 12-month parts and labor warranty. After that, the manufacturer's parts warranty keeps the equipment covered for that brand's term. Below is what each one means.
- 12-month parts and labor warranty
- Registered manufacturer parts warranties
- We file the paperwork
Our 12-month parts and labor warranty
Every repair and installation we perform is covered by a 12-month parts and labor warranty. If a part we installed fails, or our workmanship causes a problem, within 12 months of the service date, we replace the part and do the labor at no charge.
What it covers
The parts we installed and the work we did: the install, the connections, the brazing, the wiring, the condensate lines, the repair we performed. For 12 months from the date of service, the replacement part, the return trip, and the labor are on us.
After 12 months
Labor is no longer covered. The part stays covered by the manufacturer's parts warranty for that brand's term, which we register and file for you (details below). Pre-existing problems on equipment we didn't install or repair, and work performed by another contractor, aren't covered.
How to use it
Call or text 281-992-7866. Tell us it's warranty work on a job we did. We pull up the original invoice and schedule the return visit. There's no diagnostic fee to come check our own work. Same price 24 hours a day, with no overtime fees.
Who backs it
We're family-owned and have been operating here since 1990. We plan to be around for the life of your system.
Manufacturer parts warranties
After our 12 months are up, the equipment itself is warrantied by the manufacturer, and the terms depend on the brand and on registration. We register every system we install so you get the full registered term, and we hand you the paperwork before we leave.
Trane
10-year limited parts warranty on registered residential equipment.
- We register every Trane install with the manufacturer so you get the full registered term
- Extended labor coverage is available at additional cost on installs we perform
- Warranty parts come through the factory channel; we handle the claim
Mitsubishi
12-year limited parts and compressor warranty on Diamond Contractor installs.
- The 12-year term applies because we hold Diamond Contractor status; standard installs carry a shorter factory term
- Covers mini-split and multi-zone systems we install
- We register the equipment and hand you the paperwork at startup
Goodman
10-year limited parts warranty on registered residential equipment.
- Registration is required for the full 10-year term; we file it for you at install
- Warranty terms are the same across authorized Goodman installers
- Parts are widely stocked, so warranty repairs rarely wait on shipping
Bosch
Manufacturer limited warranty on the geothermal and water-source line, per Bosch's published terms for your model.
- We install Bosch for geothermal and water-source heat pumps only
- We register the system at commissioning and give you the warranty documents
- Loop-field work we perform is covered under our 12-month parts and labor warranty
Manufacturer warranty terms are set by the manufacturer, vary by model and registration date, and cover parts, not labor. Your registered warranty certificate is the controlling document; we give you a copy at install and keep one on file.
How a warranty claim works
1. You call us, not the manufacturer
You don't have to sit on hold with a factory claims line. Call us and we diagnose it. Before any money changes hands, we'll tell you whether it's a parts failure or a workmanship issue, or something outside both warranties.
2. We file the parts claim
In the first 12 months we cover the part and the labor. After that, if a covered part failed, we order the replacement through the manufacturer's warranty channel and handle the claim paperwork. You pay for the part only if it's outside the warranty term.
3. Labor is quoted upfront
After our 12-month parts and labor warranty ends, manufacturer warranties cover the part. Labor to swap it isn't covered unless your install came with extended labor coverage. Whatever the labor is, you see the flat-rate price in writing and approve it before we start.
4. Everything is documented
Your invoice lists the claim and the part, along with the work performed, so the paper trail is there if the same part ever acts up again or you sell the home.
Have a question about your coverage?
Not sure if your system is still under warranty, or whether it was ever registered? Call or text us the model and serial number off the outdoor unit's data plate and we'll look it up, even if we didn't install it.