A concept that is new to the A/C, heating and plumbing industry is up front pricing. This idea has been used by other professional services such as automotive repairs, doctors, dentists, appliance repairs and other similar industries.
It provides our clients with exactly what they want to know – the price before the work is started. It also prevents customers from paying extra when the technician has to work longer than expected.
When we charge a trip/diagnostic fee, it includes the entire time it takes for one of our technicians to travel to your home or business and diagnose the problem. Our technicians will provide you with an estimate for the repair as well as the diagnosis. Then, you can have the option of either accepting or rejecting the repair. We pull no punches!
You do not have to watch the clock with up front pricing. There are no surprises and if our technicians fail to quote you a price before work begins, the repair is free.
**basic diagnosis. We will give prices up front concerning comprehensive refrigerant leak scans or for searches for difficult electrical problems, which are charged separately.